Maintaining high standards of service: Since the hospitality industry operates within the domain of food and accommodations, the standards and regulations governing this domain are of the highest importance. Compliance courses specific to this domain cannot be addressed through traditional training alone. There is a need to track, record, and document assessments and progress, and adhering to them is important.

Understanding customer experience: In service-based industries like hospitality, the emphasis on pleasant experiences is primary. Traditional training provides the theoretical knowledge. However, it’s unable to recreate the essentials of a pleasant customer experience. This requires the added dimensions of eLearning.

Regular onboarding: High attrition rates are common in the hospitality industry. The need to effectively onboard new employees and train them on standards, practices, beliefs, and requirements is an ongoing and an unavoidable process. Allotting trainers, spending on training venues, and the efforts required to facilitate regular onboarding weigh heavily on an organization’s resources.

Tracking compliance: Compliance training in the hospitality industry is a serious matter. Compliance, being a subject of utmost importance, make the training and tracking of compliant staff integral. Traditional training is limited in assessing an employee’s training retention, even less so in tracking employees avoiding compliance training. eLearning technology is best suited to keep a track of compliance and its allied functions.

Custom courses on service experience: Your training must reflect your brand’s approach towards quality in service. Whether you’re a premium hospitality brand or an economy brand, eNyota places an emphasis on your vision towards customer service and quality.

Custom courses on food service and safety: eNyota can help you create custom eLearning courses needed to train current and future staff on the basics of food preparation, safety, and service.

Compliance training is interesting: Gone are the times when compliance courses were boring. eNyota has created engaging and informative compliance courses capable of delivering critical information on subjects as dense as law. Scenario or role-play driven eLearning courses help simplify dense compliance subjects.

Courses based on job-relevance: eNyota creates individual courses which are relevant to specific jobs roles within the hospitality space. Front desk, reservations, customer support, housekeeping, maintenance, or sales—our custom courses support all aspects of hospitality training.

Reduced cost and efforts of regular onboarding: eNyota helps you design and create onboarding courses with maximum impact, saving you the time, efforts, and finances associated with traditional training. Furthermore, with on-demand training, you can avoid the risk of not training your staff or delaying training until a trainer is available or a batch can be scheduled.

Improved service: Let eNyota create simulation-based courses to train your employees in adhering to your brand’s image. As a result, serving patrons and interacting with residents is simplified for new and inexperienced staff. Understanding the real-world implications of their actions in a simulated environment is a great way to train team members in service delivery.