ELEARNING COURSES FOR HOSPITALITY STAFF TRAINING
In the post COVID-19 world, hospitality-based businesses are expecting constant scrutiny from customers and regulatory boards.
At which point educating, training, and preparing your hospitality staff to work in this new environment will become imperative.
This is where custom eLearning courses for hospitality-based businesses will come into play.
eLearning is perfect to train your hospitality staff on:
- Health and Safety Measures
- Policies
- Procedures
- Customer Experiences
- All the things that are unique and central to your organization.
Getting started is easy. You provide the content; we build custom eLearning courses for you.
Deploying effective and updated Custom eLearning programs for restaurant staff training is very important in the post COVID world.
INVESTING IN ELEARNING FOR HOSPITALITY TRAINING IS ADVISABLE TO ASSIST WITH:
CUSTOMER SERVICE TRAINING
Good customer service is still at the heart of the hospitality sector.
Restaurant owners and multi-location brands place immense importance on delivering the right customer service.
A well-designed eLearning course covering all aspects of customer service works best when blended into a program consisting of theory and practical training.
HEALTH, SAFETY, AND COMPLIANCE TRAINING
Hospitality training encompasses some of the more serious topics that business owners must keep in mind. Health, safety, and compliance training is one of them. It is a detailed and process-oriented training with close links to regulatory programs, certifications, and safety ratings for F&B chains and brands.
eLearning is a great tool for restaurant owners to engage their employees and bring to notice such critical topics.
MANAGING AN INDUSTRY-WIDE RECESSION
The hospitality sector has witnessed some decline since the onset of 2020. Such are clear indication of changing times, needs, and interests of future patrons.
A dramatic change in demand is noticed by business leaders and solutions to overcome this laggard trend can also be found in training and developing staff.
Training will play a major role as the dynamics that shape the operations of a normal hospitality-based business changes and reforms itself over the coming years.
MANAGERIAL TRAINING
A significant portion of the hospitality and F&B industry works in a manner similar to corporates. Teams of staff are managed, trained, and monitored by managers. This makes a team’s performance highly dependent on the manager’s ability to guide team members.
Just as corporates spend time, effort, and finances to train their managers, the hospitality industry must do so as well.
The management style of well-trained leaders and people in authority will make a big difference in how a hospitality brand sets itself apart from the rest.
WHAT TYPES OF CUSTOM TRAINING PROGRAMS CAN THE HOSPITALITY INDUSTRY EMPLOY TO TRAIN ITS STAFF?
BLENDED F&B EMPLOYEE TRAINING PROGRAMS
The best format of training for the F&B sector is to blend practical with theoretical training.
Combining practical knowledge with eLearning allows your staff to train and develop the needed skills in an optimum environment. It also provides learners with some level of control over the pace at which they learn.
We help restaurant owners and large hospitality chains implement successful and effective training programs. These hospitality training programs assist in tackling some of the most common but persistent F&B and hospitality sector challenges.
DIGITAL STAFF TRAINING MANUALS
Restaurant training manuals are a collection of practices, actions, and preventive measures for hotel and restaurant staff to follow.
Most hospitality-based businesses are currently reliant on paper-based manuals which are stored in a central place for all staff to access. Needless to say, the restricted flexibility and access to these manuals result in very few employees taking the time to study them.
By switching to digital manuals, your organization can increase the accessibility of these important documents. Moreover, eLearning has always proved to be more engaging, which is a confirmed method of ensuring that more employees study the manuals.
We use your training content to build custom digital manuals used as onboarding, process outlining, and SOP assets, by businesses whose attrition rates are high.
CUSTOMER-FACING STAFF TRAINING
We at eNyota Learning are experienced in building customer interaction training for some of the biggest hospitality businesses.
This includes training front-end staff on customer policies and guidelines and interaction best practices when dealing with customers.
HOW CAN ENYOTA HELP YOUR ORGANIZATION PLAN AND IMPLEMENT HOSPITALITY TRAINING PROGRAMS FOR YOUR STAFF?
We are a custom eLearning development and design house in operation since 2007.
We assist hospitality-based businesses to train their standalone and chain of units across the globe using custom eLearning courses.
The content for these courses is provided by the organization and we convert it into highly engaging eLearning courses.
We recommend hospitality-based organizations invest in eLearning which is custom-built to suit their unique offerings, policies, procedures, and more because every hospitality-based business unit has its own policies, and the staff of such businesses must know about it.
