ELEARNING FOR SOFT SKILLS AND BEHAVIORAL TRAINING

ELEARNING FOR SOFT SKILLS AND BEHAVIORAL TRAINING

Soft skills and behavioral training are two important types of employee development initiatives in the service and client-facing industries.

CUSTOM ELEARNING COURSES FOR SOFT SKILLS AND BEHAVIORAL TRAINING

Soft skills and behavioral training are two important types of employee development initiatives in the service and client facing industries. These courses emphasize on communication, client interactions, client grievance handling, and support-providing skills. In industries such as retail and F&B, where client interactions are in person, behavioral training plays a critical role in training employees.

As both the skills are multidimensional, the traditional form of two-dimensional training cannot address these issues. With effective client interactions and outstanding customer support being two deciding factors for return customers, the emphasis on getting it right the first time is primary.

Many employees in client-facing positions are not sensitive to varied customer emotions and tend to unintentionally be indifferent. This creates a negative image of the organization in the minds of customers. Regular training on customers and their emotions helps these employees understand a customer’s unique disposition and provide them with top-notch service.

WHY DO ELEARNING COURSES FOR SOFT SKILL AND BEHAVIORAL TRAINING WORK THE BEST?

WHY DO ELEARNING COURSES FOR SOFT SKILL AND BEHAVIORAL TRAINING WORK THE BEST?

  • Two-dimensional approach: Traditional training is two-dimensional and only consists of lectures and assessments. However, courses on soft skills and behavior training need a multiple dimensional approach—understanding a customer’s body language, the tone of speech, and grievance. This requires additional dimensions of eLearning courses such as videos, simulations, and situation re-enactments to better explain appropriate responses from employees.

  • Assessment difficulty: Traditional training and assessment methodology rely on paper-based assessments. However, it is challenging to process. Simulating a situation and assessing the response through eLearning courses provides improved assessment options.

  • Continuous training: Soft skills and behavioral training cannot be taught or learned in one day. Regular training and continuous practice using eLearning courses on soft skill helps develop the ability to respond appropriately.

  • Specialized instructors: For regular soft skills and behavioral training, a constant presence of specialized instructors is required. However, hiring an external trainer for an extended period is not economical for the organization. Blending eLearning courses into the mix lowers the dependency on external trainers.

  • Limited reach: Organizations have salespersons, business outlets, customer support centers, and retail stores located across the globe and each region has its own unique language and culture. Nonetheless, organizations strive to maintain standard products and services to retain a feeling of familiarity. In such cases, translating courses into multiple languages helps ensure a standard training approach.

HOW DOES ENYOTA HELP WITH ELEARNING COURSES FOR SOFT SKILLS AND BEHAVIORAL TRAINING?

HOW DOES ENYOTA HELP WITH ELEARNING COURSES FOR SOFT SKILLS AND BEHAVIORAL TRAINING?
HOW DOES ENYOTA HELP WITH ELEARNING COURSES FOR SOFT SKILLS AND BEHAVIORAL TRAINING?

HOW DOES ENYOTA HELP WITH ELEARNING COURSES FOR SOFT SKILLS AND BEHAVIORAL TRAINING?

  • Simulation-based courses: eNyota helps your organization create simulation-based eLearning courses, which enable the employees to understand the soft skills needed to converse with customers and identify best responses for specific situations.

  • Global reach: eNyota has translated soft skills and behavioral courses into multiple global languages thus helping organizations maintain a standard training approach. These courses currently facilitate the training of channel partners and distributors across the globe.

  • Mobile optimization: Let eNyota optimize your courses for mobile learning, so learners can access training on-the-go! Sales professionals can now hone their soft skills in between meetings and even while traveling.

  • Bite-sized information: By breaking complex topics into bite-sized modules, eNyota helps your learners understand difficult situations and conversations in a simplified manner. These micro-courses also increase learner retention.

  • Customer persona training: eNyota creates customer persona courses to identify customers based on specific body language, the tone of speech, and situations. This can help train your tech/customer support on ideal interactions and how to better deal with the customers.

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