When functional departments like Sales, HR, Manufacturing, and IT follow a set of guidelines, the organization functions like a well-oiled machine. These guidelines are called processes, and they help the organization maintain an efficient state of working.
Processes define the exact steps and measures to take which every department must follow to achieve a desired end-result. It aims to maximize the output and reduce the wastage of time, efforts, and resources. Emphasis on process training is an organization-wide concern, which makes traditionally training each department a cost-intensive effort. In the event of a department or organization-wide restructuring, which calls for new processes to be outlined, traditional training further contributes towards increasing costs and efforts.