IT and Software Services

Information technology and software services are industries that currently hold central positions, and will continue to do so in the future as well. With more focus towards automating daily tasks, and simplifying organization-wide functions, the demand for IT and Software services has increased drastically. The number of IT-reliant businesses has quadrupled in the last 8 years and this number is on a constant increase. Businesses rely on IT solutions to improve their profitability, automate functions, design and manufacture products, and educate their customers.

IT and Software companies comprise Hardware manufacturers, Software Product companies, Software as a Service (SaaS) companies, traditional Enterprise Software Companies, or even IT services companies.

This puts a significant amount of stress on IT and Software Product companies to maintain a workforce comprised of well-informed and trained professionals who are up for the job. Training and development is the only way to keep them razor-sharp to handle the demands of a highly competitive, innovative, and dynamic environment.

Why does traditional training fail to address the needs of IT and software service providers?

• The IT industry is prone to quick and major changes: The IT industry is prone to quick changes with regards to following new procedures, standards, and compliance, e.g. European GDPR standards and guidelines. In event of a revolutionary new technology being discovered, the entire organization may have to restructure how it does business and how it sells products, and this becomes tough to address with traditional training methods.

• Employees are tech savvy: Employees working in hi-tech industries are tech savvy and are at ease with using technology on a daily basis. Traditional training methods are often out-of-place with such an audience. Persisting with on-the-job training, and traditional classrooms instead of eLearning, micro-learning, video-based learning, or virtual classrooms is a missed opportunity. Employees often consider traditional training methods boring and time-consuming, and sometimes irrelevant as well. But training and development are required at all stages, and eLearning bridges this technological divide.

• Interactive courses better explain the subject matter: Subject matter can be complex and highly technical at times. Interactive courses allow learners to explore different aspects of the training and hence stand a better chance of being accepted by learners. Also, the option to choose training times fits well with a more flexible work culture and remote workers.

• Onboarding is complex: Unlike other industries, onboarding in the IT industry is a long and arduous process which lasts up to 3 months for new employees. In some cases, it is termed as a mandatory training period. During this period, basic IT skills, introduction to the business, the various software being used, etc., are explained to the employees in detail. Striking a perfect balance between traditional training and eLearning is very crucial here. The perfect balance can save costs, reduce time, and simplify efforts significantly.

• There is a need for self-paced learning: The complexity of topics being covered makes traditional training inefficient. Some learners need to self-pace their training based on their level of understanding. Traditional training does not facilitate this.

• It is better suited for customer support training: A large part of the industry consists of customer support, technical support, and product specialists who answer and resolves issues. Developing their soft-skills and technical skills using traditional training methods is a time consuming, expensive activity.

How does eNyota help this industry?

• Product knowledge training for sales and marketing teams: A significant portion of IT and Software companies comprise sales and marketing teams. eNyota helps build eLearning which can be used to provide product knowledge and sales training aimed at boosting sales as a key objective for the company.

• Product knowledge training and sales training for extended enterprise: IT and Software companies need to maintain channel partners and external enterprise channel partners—resellers, distributors, and support partners. eNyota helps build eLearning which can be used to provide product knowledge and sales training to boost sales and after-sales support from channel partners as well. A well-trained channel partner network can make a big difference to sales and after-sales product support for IT and Software companies.

• Provide training to other teams: Most IT organizations work as individual teams, like product management teams, programmers, UI and UX designers, and testers. eNyota creates unique courses specific to your team’s/department’s needs. Whether you provide domain-specific information to your teams, or simply training on project management and process best practices, eLearning must form a mainstay of your choice of training methods.

• Assessment to test knowledge: Let eNyota create challenging assessments which test your employee’s knowledge of specific topics, identify skill gaps, and help you re-train them. The ability to run assessments measuring existing knowledge is a good starting point to design new training for the members of an IT or Software company.