Well, build training to increase your employee’s awareness about the fact that people around them including themselves may feel the urge to get irritated or act irrationally, we call this ‘triggers.’ The solution to this is for employees to identify these ‘triggers’ and quickly stop all further actions in that direction. eLearning-based training can definitely help employees become more self aware.
Ok let’s look at how organizations plan a rough layout for an eLearning course which revolves around training employees on anti-discrimination and racial bias training.
When it comes to topics like sexual harassment, it is important to determine how such harassment may occur at the workplace. In this case, people may commit such offences via physical actions, verbal comments, or gestures as well. As this topic is very actions and gestures oriented, it is important to cover the training for such a topic using eLearning that is visual. It helps people quickly understand the message that is being conveyed.
In the example of compliance training amongst bank employees, the violations that are most likely to occur are with respect to data breach, false promises, and not following procedures. As a result, a more assessment-based training works better here. One does not need to translate the occurrences into images and scenarios for employees to understand.
When it comes to interacting with customers, race bias is a prevalent issue. However, you must follow the same approach of assessing the type of violation and its root cause. Once determined, you can proceed to build a course that is either a blend of multiple types of training or choose one definitive type.