Behavioural training and soft skill training

BEHAVIOURAL TRAINING AND SOFT SKILLS TRAINING

Behavioural training and soft skills training are two important types of employee development initiatives in the service and client-facing industries.

CUSTOM ELEARNING COURSES FOR BEHAVIOURAL TRAINING AND SOFT SKILLS TRAINING

Behavioural training and soft skills training are two important types of employee development initiatives in the service and client facing industries because these courses emphasize on communication, client interactions, client grievance handling, and support-providing skills. As a result, industries such as retail and F&B, where client interactions are in person, behavioural training plays a critical role in training employees.

As both skills are multidimensional, the traditional or two-dimensional approach to training cannot address these issues. Subsequently, effective client interactions and outstanding customer support being two deciding factors for returning customers. The emphasis on getting it right the first time is primary.

Many employees in client-facing positions are not sensitive to varied customer emotions and tend to unintentionally be indifferent. Above all, this creates a negative image of the organization in the minds of customers. Hence, regular training on customers and managing their emotions, helps employees understand the customer’s unique disposition by providing them top-notch service.

WHY DO ELEARNING COURSES FOR BEHAVIOURAL TRAINING AND SOFT SKILL TRAINING WORK?

Two-dimensional approach: Traditional training is two-dimensional and only consists of lectures and assessments. However, courses on behavioural training and soft skills need a multi-dimensional approach. For instance, understanding a customer’s body language, the tone of speech, and grievance. As a result, additional dimensions of eLearning courses such as videos, simulations, and situation re-enactments to better explain appropriate responses from employees are needed.
Assessment difficulty: Traditional training and assessment methodology rely on paper-based assessments. However, it is challenging to process because simulating a situation and assessing the response through eLearning courses provides improved assessment options.
Continuous training: Behavioural training and soft skill development cannot be taught or learned in one day. Most importantly, regular training and continuous practice using eLearning courses on soft skill helps develop the ability to respond appropriately.
Specialized instructors: Traditional behavioural training relies on the constant presence of specialized instructors. As a result, hiring an external trainer for extended periods is not economical for the organization. Hence, blending eLearning courses into the mix lowers the dependency on external trainers.
Limited reach: Organizations have salespersons, business outlets, customer support centers, and retail stores located across the globe. Moreover, each region has its own unique language and culture. Regardless, organizations strive to maintain standard products and services to retain a feeling of familiarity. In such cases, translating courses into multiple languages helps ensure a standard training approach.

HOW DOES ENYOTA’S ELEARNING COURSES FOR BEHAVIOURAL TRAINING AND SOFT SKILLS HELP?

Enyota's Solution to Behavioural Training and Soft Skills

HOW DOES ENYOTA’S ELEARNING COURSES FOR BEHAVIOURAL TRAINING AND SOFT SKILLS HELP?

Simulation-based courses: eNyota helps your organization create simulation-based eLearning courses, which enable the employees to understand the soft skills needed to converse with customers and identify best responses for specific situations.
Global reach: eNyota has translated behavioural and soft skill courses into multiple global languages thus helping organizations maintain a standard training approach. These courses currently facilitate the training of channel partners and distributors across the globe.
Mobile optimization: Let eNyota optimize your courses for mobile learning, so learners can access training on-the-go! Sales professionals can now hone their soft skills in between meetings and even while traveling.
Bite-sized information: By breaking complex topics into bite-sized modules, eNyota helps your learners understand difficult situations and conversations in a simplified manner. Moreover, these micro-courses help increase learner retention.
Customer persona training: eNyota helps creates customer persona courses to help employees identify customers based on body language, tone of speech, and situations. Hence, we create assets to help train your tech/customer support on ideal interactions and how to better deal with the customers.