In a world where enterprises are battling high attrition, the importance of quickly training your team is clear. And although it might seem convenient to bring teams together for training, classroom sessions are often not viable. The sales, insurance, hospitality, and field services roles are all out on the road or dispersed across different locations. Many customer-facing jobs only allow for short term courses. A faster learning curve must be generated, and this is only possible when training is offered in a highly simplified and bite-sized manner and can be accessed by employees from different locations, on their own time.
Training teams that do not have time to get into the classroom require you to take a new approach, such as blended learning. So, what is blended learning? And how can it solve the challenges of today’s busy workforce?
The problem with classroom training
Classroom training was long thought to be the most effective way of imparting knowledge and skills to a group of people. Even today, classroom training positively impacts learning outcomes as it supports face-to-face interaction. But classroom training is not feasible due to the intrinsic nature of some industries or roles:
- In extremely fast-paced environments like hospitality or retail, employees have to constantly interact with customers. They only have time for short courses online, making classroom training a difficult option. Training has to be accessible by employees at a time of their choice, and in a format that’s most convenient to them.
- For jobs in the restaurant industry, where the workforce is expected to don many hats at the same time, trying to impart knowledge through long and arduous classroom training will only overwhelm them. Training has to be highly simplified and bite-sized and at a pace that suits them.
- In sectors where teams are dispersed across various locations such as sales or service, bringing them all together at the same time, at the same place for classroom training is almost impossible. Training must be provided so that it can be accessed by employees from different locations, at different times, and through the device of their choice.
- For businesses such as customer care where employees are working round-the-clock, classroom training is a time-sink. In such situations, faster learning must be generated, so employees can get back to servicing customers as soon as possible.
How blended learning can help
If you’re looking to achieve exceptional results from your training efforts, you can no longer force training upon your employees. Training has to be at a time, pace, and format that suits each individual employee, and that’s where blended learning can do wonders. By combining online learning courses with traditional instructor-led classroom training, blended learning offers the best of both worlds. Employees get to engage with an instructor—either face-to-face or remotely while enjoying some degree of control over time, place, and pace of learning. Blended learning is a great way to augment the learner’s experience. It benefits the employees and the organization. Here’s how:
- Blended learning provides tremendous flexibility in presenting content. Complex topics can be presented by an experienced trainer in the classroom, while simpler subject matter can be offered online.
- Since blended learning offers learners the convenience and flexibility to control their learning pace, they can undertake a part of the training using digital tools and pause, go back, or skip through online content, based on their level of understanding. This is extremely beneficial for a workforce that’s highly dispersed or has little or no time between customer interactions.
- Since a part of the training is learner-led, learners can choose the time at which they take up the training, the path they want to take to learn a concept or even the location from which they want to complete the online work—whether from their homes or from the road.
- Blended learning allows learners to interact with instructors as well as with fellow learners. This helps drives social learning. For employees always on the road, with hardly any interaction with other teammates, it helps build a community of equals.
- Because it cuts down on face-to-face training time, organizations can save substantial costs such as travel and accommodation, as well as the cost of classroom technology, the cost of printed training materials, and the opportunity cost of lost employee hours.
- Blended learning also allows you to replace the instructor-led portion of the course with webinars and achieve similar training outcomes. By integrating webinar tools with your LMS, you can synchronize registration and attendance, and record each session to generate reusable training content.
- By bringing together various training methods such as webinars, gamification, microlearning, and instructor-led learning, blended learning creates better learner engagement. Learners in fast-paced jobs can choose from a variety of learning methods, and achieve a faster learning curve to apply their skills to their jobs.
- Blended learning also helps track each learner’s learning path within a course or subject, and thus provides an integrated learning experience. To prevent students from learning the same topics in the classroom that they have learned online, blended learning uses modern analytics to track each learner’s progress and offers the perfect blend of course material for each learner.
- Since blended learning uses a variety of mediums and techniques to impart training, it takes different learning styles into account. Trainers can get information on the progress and requirements of students, and design courses that allow more flexible delivery. This helps drive a fair degree of personalization.
- Blended learning also greatly cuts down on classroom teaching time. By capturing the personal expertise of experienced instructors and subject-matter experts and presenting it over the digital medium, you can reach more people with high-quality content at a fraction of the cost. This makes blended learning a great option for teams that can’t spare a lot of time for classroom sessions.
Drive engaging learning experiences
As training needs grow, and as attention spans drop, blended learning combines the strengths of both traditional and online learning courses and gives learners a more engaging learning experience. By using a combination of digital instruction and classroom, blended learning enables teams to cycle through a schedule of independent online study and face-to-face classroom time. They can focus some more or skip through specific online content and engage with an instructor in a classroom for face-to-face consultation and support. Since blended learning facilitates both independent and collaborative learning experiences, it is an ideal way to train teams that don’t have time to get into the classroom.
At eNyota, we have helped countless organizations train their teams that seldom have the time to train in a classroom environment. Today, training has moved online for the convenience of learners, saving them time, efforts, and money. If you are interested in knowing more about how we at eNyota can help you, reach out to us at Contactus@enyotalearning.com or Click here and we will help you out!