Does this question haunt you? As L & D head, or as the person tasked with managing your retail operations, does this scary thought keep you up at nights? Perhaps, this blog is too late to help you with the 2018 shopping season. But, here’s hoping it will help you plan your way into the […]


Happy and motivated employees often create successful organizations, especially in the retail and hospitality industry. Here their role is critical in ensuring customer satisfaction and drive value. Businesses with a strong learning culture enjoy 30-50% higher employee engagement and retention rates than those that don’t. It is also true that in industries like retail and […]


Half the year has flown past us in the blink of an eye. We’ve reached the point when the inevitable prep for the impending holiday season has to start. “What! Now?”, you say. “Isn’t it too soon? The holiday season is a good 4 (or is it 3) months away”. We say, well begun is […]


~Your customer doesn’t care how much you know until they know how much you care – Damon Richards, Customer Care Expert. In a customer-centric world, it’s hardly surprising that everything starts and ends with the customer: from your product or service idea to the markets you serve, down to the marketing channels you use, and, […]


Employee retention has now become a prominent issue in large organizations. There is no dearth of good opportunities for qualified candidates and getting the best candidate onboard is a mammoth task in itself. What lies beyond this effort is retaining them. Attracting talent and getting them to stay is a big challenge for organizations today. […]